Imperial Jewelers

(808) 822-0094

4-831 Kuhio Hwy # 150, Kapaa, HI 96746, USA

©2018 by Imperial Jewelers. Proudly created with Wix.com

Customer Services

100% Satisfaction Guarantee & Returns Policy:

Order with confidence. We guarantee your complete satisfaction. If for any reason you are not pleased with your purchase we will: for any regular order you may return it for a replacement with your choices, for any custom order we will fix or/and redo it to your complete satisfaction.

Please note that for any custom order, we are not responsible for any error on the order, Please take time and verify all the details of your order (name, width, size, type of lettering, border, design, inside engraving...). We are not responsible to any change after the order are placed or made (24 hours for any regular order & 12 hours for any rush order after confirmation)

Lifetime guarantee for Black Enamel letters. For some reasons that the Black Enamel letters on your jewelry have came out, you can always send it back to us, we will take care and send it back to you as soon as we finish it. Please E-mail to us before you send it back.

Order Processing & Payment Methods

If you would like to order, please call or sned email with all important information: size, width (mm), design, lettering (Black Enamel, Raised Gold Letters or Raised with Black Enamel), border (Plain, Diamond Cut or Cut out), name outside (in English or in Hawaiian), engraving inside (no extra charge), and please do not forget your personnel information (Name, address, phone number).

We accept Visa Card, Master Card, Discover Card and American Express card. We also accept Cashier Check, Money Order and Personal Check (Personal checks must be cleared before shipping). Please do not send your credit card number via E-mail, we will call you to reconfirm your order and we will ask you for the methods of payment of your choice. Once we receive your order, we will check for product availability, enter your order, we will call you for confirm your credit card, and if needed, we will send you another e-mail to reconfirm that the order has been entered. If you don't receive our call or our e-mail for the reconfirmation of your order within 24 hour, please call or send email to us.

If you have more question about your order or for more information, please call us  at (808) 822-0094 or send us an e-mail at ijkauai1@aol.com.

Product Availability

Most products (except customized items) on this site are in stock and available, and it could be shipped out within few days to one week. It is possible that a product you order may actually be on back-order. In that event, we will notify you via e-mail.

For the custom order of Hawaiian Heirloom handcrafted jewelry with your name and engraving inside, it may take 7 to 14 days to complete and it could take 2 to 5 more days to ship out to you. We will notify you by E-mail or phone before we ship out to you. 

Shipping & Handling:

Our shipping method as at this time, for USA, is USPS insured service with full insurance. 

For international please send email for actual shipping cost.

If you have multiple orders and it could be shipped out to you in one time, you will pay only one time for shipping and handling.

Questions & Comments

Whether you want more information about a specific product, or have a question about your order, we will be happy to assist you. You may contact us via email or call us. We also welcome your comments.

Phone: (808) 822-0094 (US & International)
US and Canada TOLL FREE: (866) 822-0094

E-mail: ijkauai1@aol.com